Fairbite — Privacy Policy

This Privacy Policy explains how Fairbite, operated by Cleverstreet Ventures LLC (“Fairbite,” “we,” “our,” or “us”), collects, uses, shares, and protects your personal information when you use our website, mobile application, and services (collectively, the “Services”).

By using Fairbite, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide

• Account Information: name, email, phone number, password.
• Payment Information: billing address, last 4 digits of your card, payment tokens (processed by third-party providers).
• Order Details: delivery location, notes to driver, preferences, order history.
• Feedback & Support: messages, ratings, reviews, support tickets.

B. Information We Automatically Collect

• Device Information: IP address, device ID, operating system, mobile carrier.
• Usage Data: pages viewed, app interactions, timestamps, error logs.
• Location Data: GPS or network-based location to facilitate deliveries (only with your permission).
• Hot Box Technology Data: food temperature, box open/close timestamps, delivery ETA, order tracking.

C. Information from Third Parties

• Restaurants: order details, preparation updates.
• Drivers: delivery status, delivery confirmation, timing.
• Payment Providers: fraud checks, payment success/failure.
• Analytics Partners: aggregated usage metrics.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate order updates and notifications
• Improve and personalize the Fairbite experience
• Analyze app performance and optimize technology (including Hot Box systems)
• Prevent fraud and maintain platform security
• Provide customer support
• Send promotional offers, if you opt in
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We share your information only when necessary to provide the Services.

A. Restaurants

We share:

• Your name
• Order details
• Special instructions
• Delivery notes

Restaurants need this to prepare your food.

B. Drivers (Delivery Partners)

We share:

• Your first name
• Delivery address
• Drop-off instructions
• Order details necessary for delivery

Drivers are independent contractors.

C. Service Providers

We may share data with:

• Payment processors
• Identity verification partners
• Analytics providers
• Cloud hosting services
• Customer support platforms

All service providers are required to protect your information.

D. Legal & Compliance

We may disclose information when required by:

• Court orders
• Law enforcement
• Fraud investigations
• Legal claims

4. Your Choices

A. Account Information

You can update your profile information in the app.

B. Location Permissions

You can enable or disable location access in your device settings.

Disabling location may affect delivery accuracy.

C. Marketing Communications

You can opt out of promotional emails or SMS at any time.

D. Deleting Your Account

You may request account deletion by contacting admin@fairbite.site.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data storage
• Encrypted payment tokenization
• Secure APIs and access controls
• Continuous monitoring for anomalies

Despite safeguards, no system is completely secure.

6. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain accurate financial records
• Resolve disputes
• Comply with legal obligations

You may request deletion of certain data unless retention is legally required.

7. Children's Privacy

Fairbite is not intended for children under 13.

We do not knowingly collect data from children under 13.

If we learn we have collected such information, we will delete it.

8. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Maintain login sessions
• Track order flow
• Improve user experience
• Conduct analytics
• Personalize offers

You can manage cookies through your browser settings.

9. International Users

Fairbite is currently operated within the United States.

If you use Fairbite from another country, your information will be transferred to and processed in the U.S.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If we make significant changes, we will notify you via email or in-app notice.

Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to request data access or deletion: